
Privacy Policy
Roxpay AG, Verenastrasse 4b, 8832 Wollerau, Switzerland, operates this website and is responsible for collecting, processing, and using your personal data in compliance with applicable data protection laws. Your trust is important to us, and we take data protection seriously and ensure appropriate security.
This privacy policy informs you about what personal data we collect, how we use it, and what rights you have. If you have any questions, please contact us at:
📧 support@roxpay.ch
📍 Roxpay AG, Verenastrasse 4b, 8832 Wollerau, Switzerland
1. Data Processing in Connection with Our Website
When you visit our website, we collect technical data such as your IP address, browser and OS type, timestamp, referrer URL, and status codes. This is done to ensure system stability and for internal analytics based on our legitimate interest.
We may store access data for up to one year after the business relationship ends.
2. Account Registration
When you create an account, we collect the following:
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First name
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Last name
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Email address
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Country of residence
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Date of birth
This data is necessary for providing our services and fulfilling pre-contractual and contractual obligations. Data is stored for up to one year after the business relationship ends.
3. Identity Verification
To meet regulatory obligations (e.g., KYC/AML), we collect:
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First name, last name
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Email address
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Country of residence
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Date of birth
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Identification documents and biometric data (if required)
We cooperate with:
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Intrum AG, Eschenstrasse 12, 8603 Schwerzenbach, Switzerland
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Mailjet GmbH, 4 rue Jules Lefebvre, 75009 Paris, France
4. Contact Forms
When you contact us, we collect:
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First name
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Last name
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Email address
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Your message
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Optional: Company name, project info, etc.
We use this data solely to respond to your inquiry. This processing is based on our legitimate interest.
5. Cookies
We use cookies to enhance your browsing experience:
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Technically necessary cookies
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Performance cookies
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Functional cookies
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Marketing cookies
You can disable cookies in your browser settings, but this may affect website functionality.
6. Tracking Tools
LogRocket
We use LogRocket Inc. to analyze user behavior on our platform. It collects:
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Session data
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Interaction data (clicks, keystrokes)
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Device and browser info
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Network info
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Error and exception data
You can opt out by disabling JavaScript in your browser.
Google Analytics
We use Google Analytics (by Google LLC) to collect anonymized usage data to improve user experience. You may opt out by disabling cookies or using a tracking blocker.
7. Data Storage
Data is stored with Exoscale, Allmendstrasse 13, 8102 Oberengstringen, Switzerland, a service by Akenes SA, Boulevard de Grancy 19A, 1006 Lausanne.
8. Data Retention
We retain your data only as long as necessary for the purposes described, or for legal obligations (e.g., up to 10 years for accounting or tax documentation).
9. Disclosure to Third Parties
Your data may be shared with the following service providers under data protection agreements:
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HubSpot Inc., USA
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Stripe Inc., Ireland
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Intrum AG, Switzerland
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Mailjet GmbH, France
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Skribble AG, Switzerland
These providers process data only in accordance with our instructions and within Europe unless otherwise stated.
10. International Transfers
If data is transferred outside Switzerland or the EU, we ensure equivalent protection via:
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Data processing agreements
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Standard contractual clauses
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Technical and organizational safeguards
11. Data Transfers to the USA
We inform Swiss and EU users that data transferred to the USA may be subject to broad governmental access. Legal remedies may be limited. Where we work with US-based providers, we ensure adequate protection through contracts and safeguards.
12. Your Rights
You have the right to:
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Access your personal data
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Request correction or deletion
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Restrict or object to processing
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Data portability
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Withdraw consent
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File a complaint with a data protection authority
Contact us at support@roxpay.ch to exercise these rights. We may ask for proof of identity.
13. Data Security
We apply industry-standard technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Please keep your login credentials secure.
14. Complaints
You have the right to contact a supervisory authority at any time if you believe your data protection rights have been violated.
15. Governing Law
This Privacy Policy is governed by Swiss law. The place of jurisdiction is the registered office of Roxpay AG, unless otherwise required by law.
16. Changes to this Policy
This policy may be updated to reflect changes in legal, technical, or business developments. The latest version will always be available on our website.
17. Contact
If you have questions or comments, please contact:
📧 support@roxpay.ch
📍 Roxpay AG, Verenastrasse 4b, 8832 Wollerau, Switzerland
Last updated: April 14, 2025