Privacy Policy

Roxpay AG, Verenastrasse 4b, 8832 Wollerau, Switzerland, operates this website and is responsible for collecting, processing, and using your personal data in compliance with applicable data protection laws. Your trust is important to us, and we take data protection seriously and ensure appropriate security.

This privacy policy informs you about what personal data we collect, how we use it, and what rights you have. If you have any questions, please contact us at:

📧 support@roxpay.ch
📍 Roxpay AG, Verenastrasse 4b, 8832 Wollerau, Switzerland

1. Data Processing in Connection with Our Website

When you visit our website, we collect technical data such as your IP address, browser and OS type, timestamp, referrer URL, and status codes. This is done to ensure system stability and for internal analytics based on our legitimate interest.

We may store access data for up to one year after the business relationship ends.

2. Account Registration

When you create an account, we collect the following:

First name
Last name
Email address
Country of residence
Date of birth

This data is necessary for providing our services and fulfilling pre-contractual and contractual obligations. Data is stored for up to one year after the business relationship ends.

3. Identity Verification

To meet regulatory obligations (e.g., KYC/AML), we collect:

First name, last name
Email address
Country of residence
Date of birth
Identification documents and biometric data (if required)

We cooperate with:

Intrum AG, Eschenstrasse 12, 8603 Schwerzenbach, Switzerland
Mailjet GmbH, 4 rue Jules Lefebvre, 75009 Paris, France

4. Contact Forms

When you contact us, we collect:

First name
Last name
Email address
Your message
Optional: Company name, project info, etc.

We use this data solely to respond to your inquiry. This processing is based on our legitimate interest.

5. Cookies

We use cookies to enhance your browsing experience:

Technically necessary cookies
Performance cookies
Functional cookies
Marketing cookies

You can disable cookies in your browser settings, but this may affect website functionality.

6. Tracking Tools

LogRocket

We use LogRocket Inc. to analyze user behavior on our platform. It collects:

Session data
Interaction data (clicks, keystrokes)
Device and browser info
Network info
Error and exception data

You can opt out by disabling JavaScript in your browser.

Google Analytics

We use Google Analytics (by Google LLC) to collect anonymized usage data to improve user experience. You may opt out by disabling cookies or using a tracking blocker.

7. Data Storage

Data is stored with Exoscale, Allmendstrasse 13, 8102 Oberengstringen, Switzerland, a service by Akenes SA, Boulevard de Grancy 19A, 1006 Lausanne.

8. Data Retention

We retain your data only as long as necessary for the purposes described, or for legal obligations (e.g., up to 10 years for accounting or tax documentation).

9. Disclosure to Third Parties

Your data may be shared with the following service providers under data protection agreements:

HubSpot Inc., USA
Stripe Inc., Ireland
Intrum AG, Switzerland
Mailjet GmbH, France
Skribble AG, Switzerland

These providers process data only in accordance with our instructions and within Europe unless otherwise stated.

10. International Transfers

If data is transferred outside Switzerland or the EU, we ensure equivalent protection via:

Data processing agreements
Standard contractual clauses
Technical and organizational safeguards

11. Data Transfers to the USA

We inform Swiss and EU users that data transferred to the USA may be subject to broad governmental access. Legal remedies may be limited. Where we work with US-based providers, we ensure adequate protection through contracts and safeguards.

12. Your Rights

You have the right to:

Access your personal data
Request correction or deletion
Restrict or object to processing
Data portability
Withdraw consent
File a complaint with a data protection authority

13. Data Security

We apply industry-standard technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Please keep your login credentials secure.

14. Complaints

You have the right to contact a supervisory authority at any time if you believe your data protection rights have been violated.

15. Governing Law

This Privacy Policy is governed by Swiss law. The place of jurisdiction is the registered office of Roxpay AG, unless otherwise required by law.

16. Changes to this Policy

This policy may be updated to reflect changes in legal, technical, or business developments. The latest version will always be available on our website.

17. Contact

If you have questions or comments, please contact: